FAQs

Shipping & Delivery
Do you ship internationally?

Yes. We proudly ship to customers worldwide. Due to carrier limitations, shipping may not be available to certain remote islands and regions.

Do you cover import duties and taxes?

Yes. All applicable import duties and taxes are covered by us, so there are no unexpected charges upon delivery.

How much does shipping cost?

We offer worldwide shipping for a flat rate of €8.

We work closely with our courier partners to secure competitive shipping rates and even contribute towards shipping costs ourselves to help keep delivery as affordable as possible for our customers.

How long does shipping take?

Delivery times vary depending on your location.

  • United States: approximately 5–12 business days
  • Europe: approximately 6–12 business days
  • International: approximately 6–15 business days

Please note that shipping times are estimates and may vary during busy periods.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Tracking updates may take a few days to appear after shipment.

Returns & Exchanges
What is your return policy?

We accept returns within 14 days of delivery.

Items must be returned in their original condition. Return shipping costs are the responsibility of the customer.

Do you offer exchanges?

Yes. We offer exchanges for eligible items.

Customers are responsible for any shipping costs associated with exchanges.

Orders & Sizing
How do I choose the correct size?

We recommend measuring a garment you already own and comparing those measurements to the size guide provided on each product page.

This is the most accurate way to ensure the best fit.

Can I modify or cancel my order?

If you need to make changes to your order or cancel it, please contact us within 24 hours of placing your order.

While we cannot guarantee changes once processing has begun, we will always do our best to assist.

I haven’t received my order confirmation. What should I do?

Please check your spam or junk folder first.

If you still cannot locate your confirmation email, contact our support team and we will be happy to help.

Customer Support
How can I contact customer support?

For any questions regarding your order, shipping, or products, please contact us at:

contact@8rb4.com

We aim to respond as quickly as possible.

Need further assistance?

If you cannot find the answer you are looking for, feel free to contact us. We are always happy to help.