Refund policy

ALL CUSTOMERS

We have a 14-day return policy, which means you have 14 days after receiving your item to notify us that you want to return it, without giving any reason. After notifying us, you have a further 14 days to send the item back.

You're welcome to check and try on the item as you would in a store. Items should be returned unworn, unwashed and with tags attached. If the item has been worn, washed, stained, damaged or the tags have been removed, we will deduct the reduced value from your refund, up to the full item price if the item can no longer be sold.

To start a return, contact us at contact@8rb4.com with your order number, pictures of the item(s), and the condition of the item.

Once we've received your request, we'll send you a return address, as well as instructions on how to send your package. Please contact us before sending your item so we can process your return quickly.
All customers wishing for a return must cover the return cost, including shipping to our return address in China.

DAMAGES AND ISSUES
Please inspect your order upon receiving and contact us as soon as possible if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. In these cases, we cover the return cost. Damage caused after delivery, such as normal wear and tear, improper washing or accidental damage, is not covered.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS
We will notify you once we've received and inspected your return, and let you know the amount to be refunded. We will refund the item price and your original delivery cost (up to the cost of our cheapest standard delivery option), minus any deduction for reduced value as described above, no later than 14 days after you notify us of your return. We may hold the refund until we have received the item or you have shown proof that you've sent it, whichever comes first. The refund is made to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you have not received your refund within this time, please contact us at contact@8rb4.com
If a customer claims that they have not received their package, yet the tracking information and delivery courier confirm that the package has been successfully delivered to the correct address, a refund will not be issued. We're still happy to help you look into it with the courier.