FAQ

Frequently Asked Questions

I didn't receive all products

We ship most of our products individually.

This means that if you ordered two products, they will most likely come in seperate packages. This may also make delivery times slightly different. In some cases up to one week.

I didn't receive an order confirmation?

If you did not receive an order confirmation after ordering, please check your spam folder.

If you still can not find it, please contact us at contact@8rb4.com with the mail you used to order and we will resend your order confirmation

Where can I track my order?

When you place an order, you will receive an order confirmation immediately. Here you can find the tracking, and tracking number. You can also use the built in tracking function on our website: Track your order

Keep in mind that the tracking number can take up to a few days before showing in your order confirmation. This will get updated automatically when we recieve the tracking number.

When I track my order, it says it is cancelled.

Some customers get this notification when they try to track their order. This is a common problem, and the solution is to copy the tracking number from the order confirmation email, and type it in on the tracking page on our website

Where do you ship to?

We ship to:

  • Australia
  • Belgium
  • China
  • Croatia
  • Denmark
  • Finland
  • France
  • Germany
  • Ireland
  • Israel
  • Italy
  • Malaysia
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Saudi Arabia
  • Slovakia
  • Spain
  • Sweden
  • Switzerland
  • United Arab Emirates
  • United Kingdom
  • United States

Note: If you wish to have your country on this list, send us a mail at contact@8rb4.com.

How can I get in touch with you?

You can contact us at contact@8rb4.com. We usually get back to you in max 24 hours, but often faster.

I received the wrong size?

When we sell to our audience outside of Asia, we translate the asian sizes to European / American sizes. This means that if you for example receive a sweater in the size XXL but you ordered a L, the size should still be the right fit for you!

If the clothing still don't fit, let us know and we can arrange a return.

If you struggle finding the right size for you, let us know and we will help you!

How much does shipping cost?

Shipping cost differ from country to country, but normally the price lay at around €5 EUR. Orders over €100 have free worldwide shipping.